When it comes to natural beauty and tourism, Croatia tops almost all world lists. However, when it comes to some other things related to everyday life of its citizens, the country regularly hits the bottom.
The latest subject is related to online shopping and package delivery. The internet shopping market of the European Union is regulated illogically and unfairly. For example, the cross-border delivery to smaller member countries such as Croatia is generally at least twice as expensive as delivery to larger EU member countries.
However, every cloud has a silver lining. The European Parliament recently held the final discussion about the Regulation on cross-border package delivery.
One of the Croatian MEPs Biljana Borzan who worked as a negotiator on behalf of the European Parliament explained, ‘’Around 11 million packages are delivered daily in the European Union. The new Regulation will bring transparency to the market by giving more power to regulatory agencies, in our case to HAKOM (Croatian Regulatory Authority for Network Industries). All prices that do not comply with the actual delivery costs will be reported to the European Commission, which will lead to cheaper delivery’’.
Borzan also added that almost 70 percent of EU citizens complain that delivery costs are too expensive, whilst more than 50 percent of them do not know what to do in case of delivery problems.
‘’That is why I have introduced the obligation for traders to inform consumers about all the forms of delivery with a price comparison while they purchase online. In addition, before the purchase, traders must inform consumers what to do in case of any problems’’, explained Borzan.