To find the right person to manage your business, you have to know more than just technical requirements. Experience in your industry is a plus, and a demonstrable track record of successful management is a must. However, there are five often overlooked qualities of a good manager that business owners tend to overlook. If you're currently accepting applications, make sure you keep these traits in mind.
Open to Developing Their Potential
Anyone who thinks they've perfected themselves as a person has a lot of learning to do. While confidence is essential in good decision-making, it should not be mistaken for blind arrogance. A good manager is always willing to learn and grow. They'll be eager to take on additional training, respond well to feedback and even actively improve their skills and knowledge outside of the workplace. These people know that the more they improve themselves, the better they can help everyone else.
Knows or Willing to Learn Your Industry's Technologies
Part of growing as a small business in the current era is being able to adopt new technologies with ease. If the manager isn't on board or fails to educate themselves, the entire company suffers. Whether it's inventory management software or fleet management technology, there are always potential ways to boost your productivity. You may consider installing GPS tracking to improve your fleet's safety and efficiency. By tracking with Samsara, it makes it easy to keep up with your vehicles using real-time data. A potential manager should be all for growth and never shy away from tackling new software.
Forgiving Toward Others
As a manager, there will be a lot of tough calls someone has to make. That being said, they shouldn't believe ruling with an iron fist is always the best way to get things done. A forgiving person is someone who doesn't just resolve conflict well. They also know how to let things go and when to not take things personally. This is the type of person who will focus on what a person means, not just what they say. You will find that forgiveness is a highly valuable but often forgotten trait among business professionals.
Advocate of Diversity
Making it a point to celebrate differences and accept diversity brings new ideas to the workplace, improves your business model, and helps everyone grow as both professionals and individuals. Someone who strives to create an inclusive work environment will make your company stronger. Diversity hiring also requires you to be more open to different candidates. Choose people from a variety of different genders, age groups, educational levels and backgrounds. During interviews, ask questions about a candidate's experience working in a diverse environment and their approaches to working with others from different cultural backgrounds.
Embraces Their Mistakes
Ask a candidate about their biggest failure in the workplace. Listen to how they describe the situation. Do they sound angry and blame other people, or do they take accountability for their role and own up to their mistakes? Most importantly, they should demonstrate that they have taken their failure in stride and turned it into an important lesson. This mature mindset allows a manager to continually grow and evolve your company.